Returns & Refund Policy

Last Updated: 22 August 2026

At SG Imports, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may be entitled to return the item in accordance with this Return & Refund Policy and your statutory consumer rights.

1. Returns

You may request a return within 14 days of receiving your order if you have changed your mind, provided that the item is unused, unworn and returned in its original condition and packaging.

Items must be returned with all original tags, packaging and accessories where applicable.

We reserve the right to refuse a return or reduce the refund where an item has been used, worn, damaged or is not returned in its original condition.

2. Faulty or Damaged Items

If your item arrives damaged, defective or incorrect, please contact us as soon as possible with your order number and photographs showing the issue.

We will review the issue and, where appropriate, offer a replacement, repair or refund in accordance with your statutory rights.

3. Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return once opened, worn or used where applicable.

Personalised, customised or specially made items may also be excluded from our standard change-of-mind returns unless the item is faulty or otherwise does not conform to the contract.

4. Return Process

To request a return, please contact our customer service team with:

• Your order number
• The item(s) you wish to return
• The reason for the return
• Photographs where the item is damaged or defective

We will provide you with the applicable return instructions.

Please do not send items back without first contacting us, as this may delay the processing of your return.

5. Return Shipping

Unless an item is faulty, damaged, incorrect or otherwise not in conformity with the contract, the cost of returning an unwanted item may be the customer's responsibility.

Where the return is due to an error on our part or a faulty/damaged product, we will provide appropriate instructions regarding return postage.

We recommend using a tracked delivery service when returning an item, as we cannot be responsible for returns that are lost in transit before they reach us.

6. Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will normally be issued to the original payment method.

Where applicable, refunds will be made within the timeframe required by applicable UK consumer law.

7. Statutory Rights

Nothing in this policy affects your legal rights under applicable UK consumer protection legislation.

8. Contact Us